Contact Us

1. Contact Information Overview

We are committed to providing clear, reliable, and accessible support to all users.
Our website is supported by a dedicated customer support team to assist with enquiries related to orders and services.

Users are welcome to contact the store with any questions or concerns regarding their shopping experience.

2. Contact Methods

Customers may reach the store using the following contact methods:

Email: concierge@nestupbay.com
Phone: +65 (814) 96629
Address: APT BLK 147 LORONG 2 TOA PAYOH #02-336, SINGAPORE 310147, SINGAPORE

Email contact is recommended to ensure efficient, accurate, and traceable handling of enquiries.

3. Customer Support Availability

Customer support is available during the following hours:

Monday to Friday, 8:00 AM – 3:00 PM
Excluding public holidays

During these hours, the support team is available to assist with enquiries related to orders, deliveries, and after-sales matters.

4. Types of Assistance Provided

The store can assist customers with:

Product-related enquiries
Active or completed orders
Delivery and logistics matters
Return or refund requests
Feedback or concerns regarding the overall shopping experience

5. Response Time and Commitment

We aim to respond to all enquiries as promptly as possible, with professionalism and clarity.

Each enquiry is reviewed individually to ensure accurate information and appropriate solutions are provided.

Our objective is to deliver a transparent, reliable, and attentive customer support experience.

6. Operational Information

Service Region: Australia

Support services are primarily focused on active orders and ongoing deliveries.

We value clear communication and continuous improvement.
Every enquiry helps us enhance our services and better meet customer expectations.