Payment Policy
1. Purpose of the Payment Policy
This Payment Policy outlines the payment methods accepted on our website.
It is intended to provide a clear, secure, and reliable payment process in accordance with applicable Australian regulations, allowing users to complete transactions with confidence.
2. Accepted Payment Methods
The following electronic payment methods are accepted on the website:
Visa
MasterCard
American Express
Discover
Diners Club
All card payments are processed through certified and secure payment systems that comply with recognised international security standards.
3. Transaction Security
All payment transactions conducted on the website are protected using SSL encryption technology.
The store applies recognised electronic payment security measures, including compliance with PCI DSS standards, to safeguard payment information and prevent unauthorised access.
4. Payment Authorisation and Verification
During the payment process, additional verification may be required by the user’s financial institution for security purposes.
This verification step helps ensure that each transaction is authorised and completed under secure conditions.
5. Currency and No Additional Fees
All transactions are processed exclusively in Australian Dollars (AUD).
No additional fees are charged based on the selected payment method.
The total amount displayed before order confirmation includes applicable taxes and free shipping within Australia, with no hidden charges.
6. Payment Confirmation and Order Processing
Once payment has been successfully completed, a payment confirmation email will be sent.
Orders are generally processed within 1–3 business days.
7. Refunds
When a refund is approved, it will be issued using the same payment method originally used for the purchase.
Refunds are typically processed within 2–5 business days, depending on the processing time of the user’s financial institution or payment provider.
8. Contact and Support
For any questions related to payments or if assistance is required during a transaction, users may contact the store using the details below.
The contact format remains consistent across all policies.
Email: concierge@nestupbay.com
Phone: +65 (814) 96629
Address: APT BLK 147 LORONG 2 TOA PAYOH #02-336, SINGAPORE 310147, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 3:00 PM
Service Region: Australia
The store is committed to providing a simple, dependable, and fully secure payment experience that meets Australian regulatory and security standards.