Privacy Policy

1. Commitment to Data Protection

Protecting the personal information of users is a priority for the store.
This Privacy Policy explains, in a clear and transparent manner, how personal data is collected, used, stored, and protected when using our website, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Scope of Application

This policy applies to all users who visit, browse, or place orders through our website.

It covers information provided directly by users, such as names and contact details, as well as information collected automatically through digital technologies, including cookies.

By accessing or using the website, users acknowledge and accept this Privacy Policy.

3. Data Collection and Use of Cookies

Only information necessary for order processing and proper website operation is collected.
Collected data may include:

• Full name

• Billing and delivery address

• Email address

• Order and payment-related information

• Technical information such as IP address, device type, browser type, and browsing activity

Cookies may be used to:

• Ensure essential website functionality

• Improve navigation and overall user experience

• Analyse website usage and optimise performance

• Support a more consistent and efficient browsing experience

Users may accept, decline, or manage cookie preferences through browser settings or via the consent notice displayed during the first visit to the website.

4. Purpose of Processing and Data Sharing

Collected data is used solely for the following purposes:

• Processing, preparing, and delivering orders

• Providing customer support and assistance

• Improving and maintaining website functionality

• Complying with legal and regulatory obligations

Personal data is not sold or shared for commercial purposes.

Data may be shared only with:

• Logistics and delivery service providers

• Secure payment service providers

• Regulatory or legal authorities where required by law

• Technical service providers who comply with applicable data protection standards

5. Data Retention and Cookie Consent

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

Appropriate technical and organisational safeguards are implemented to protect personal data against unauthorised access, loss, misuse, or alteration.

Users may withdraw cookie consent at any time.
Please note that disabling essential cookies may affect certain website functions.

6. User Rights

In accordance with Australian privacy regulations, users have the right to:

• Access personal information held about them

• Request correction of inaccurate or incomplete information

• Request deletion of personal data where legally applicable

• Request restriction of data processing in certain circumstances

• Request access to personal data in a commonly used format

• Object to certain data processing activities where permitted by law

• Withdraw consent at any time, without affecting prior lawful processing

Requests relating to these rights may be submitted using the contact details below.
The store is committed to responding within legally required timeframes.

7. Legal Basis and Compliance

Personal data is processed on valid legal grounds, including contract performance, compliance with legal obligations, legitimate interests, or user consent.

All data processing activities are conducted in a transparent, secure, and compliant manner in line with Australian privacy requirements.

8. Contact and Support

For any questions regarding this Privacy Policy or the handling of personal data, users may contact the store using the details below.
The contact format remains consistent across all policies.

Email: concierge@nestupbay.com
Phone: +65 (814) 96629
Address: APT BLK 147 LORONG 2 TOA PAYOH #02-336, SINGAPORE 310147, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 3:00 PM
Service Region: Australia

The store is committed to safeguarding the security, integrity, and confidentiality of personal information while ensuring transparent and responsible use of the website.