Order Cancellation Policy

1. Order Cancellation Policy Overview

This Order Cancellation Policy explains how customers may request to cancel an order placed through our website. The policy is designed to provide a clear, secure, and straightforward order management process, in line with applicable Australian consumer protection regulations.

2. Cancellation Conditions

Customers may request order cancellation under the following conditions:

• If a cancellation request is submitted within 24 hours of purchase and the order has not yet been dispatched, the cancellation may be approved with a full refund.

• If the order has already been dispatched, or if more than 24 hours have passed since the order was placed, cancellation is no longer available.

In such cases, customers may proceed with the return and refund process accordingly.

All cancellation requests are handled by the store with transparency, care, and attention to detail.

3. Cancellation Request Procedure

All cancellation requests must be submitted by email within the permitted time frame.

Each request must include the following information:

Order number
Full name of the purchaser
A copy of the order confirmation or payment confirmation

Each request is reviewed individually to ensure accurate and timely processing.

4. Refund Handling

When a cancellation request is approved:

The refund will be initiated promptly
The refunded amount will be returned via the original payment method
Refunds are generally processed within 2–5 business days, depending on the processing time of the financial institution
A confirmation email will be sent once the refund has been completed

5. Customer Support

For cancellation requests or enquiries related to this policy, customers may contact the store using the details below.
The contact format remains consistent across all policies.

Email: concierge@nestupbay.com
Phone: +65 (814) 96629
Address: APT BLK 147 LORONG 2 TOA PAYOH #02-336, SINGAPORE 310147, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 3:00 PM
Service Region: Australia

Email contact is recommended to ensure efficient and reliable handling of cancellation requests.

We are committed to providing a clear, secure, and consumer-respecting service that allows customers to manage their orders with confidence.