This Shipping and Delivery Policy explains the order preparation, dispatch, and delivery arrangements for purchases made through our website. All logistics and fulfilment operations are managed by the store in accordance with applicable Australian consumer protection and eCommerce regulations, ensuring a clear, reliable, and well-managed shopping experience.
Delivery services are available exclusively within Australia.
All orders are delivered only to addresses located within Australia.
All items offered by the store include free shipping within Australia, with no minimum purchase requirement.
The total order amount, including applicable taxes, is clearly displayed before payment confirmation, and no additional charges apply.
Once payment has been successfully completed, orders are typically processed within 1–3 business days.
Order Processing Cut-off Time:
Processing Cut-off Date:
Orders are dispatched through professional logistics partners.
The estimated delivery timeframe within Australia is 3–9 business days from the date of dispatch.
Once dispatched, a tracking reference will be sent by email, allowing customers to monitor delivery status at any time.
All prices displayed on the website include applicable taxes in accordance with Australian regulations.
No additional charges are required upon delivery.
A dispatch confirmation email containing a tracking reference will be sent once the order has been shipped.
This reference enables customers to check delivery progress at any time.
For enquiries related to shipping, order processing, delivery status, customers may contact the store using the details below.
The contact format is consistent across all policies.
Email: concierge@nestupbay.com
Phone: +65 (814) 96629
Address: APT BLK 147 LORONG 2 TOA PAYOH #02-336, SINGAPORE 310147, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 3:00 PM
Service Region: Australia
We are committed to providing a dependable, transparent, and carefully managed shopping experience at every stage of the order process.
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