These Terms and Conditions govern access to, browsing of, and use of our website, as well as the relationship between the store and all users who visit the website or place orders.
These terms apply to all users accessing the website.
By using the website, users confirm that they have read, understood, and agreed to these Terms and Conditions, which form the contractual framework for all transactions conducted through the website.
Users may create an account on the website to manage orders and access certain personalised features.
Users agree to provide accurate, complete, and up-to-date information at all times.
While reasonable measures are taken to maintain website security and functionality, the store is not responsible for issues arising from inaccurate or incomplete information provided by users.
Product descriptions, specifications, images, and availability are presented as clearly and accurately as possible.
Product availability may vary depending on stock levels.
The store reserves the right to update product information, pricing, or images where required for operational or administrative reasons.
All information is provided in good faith.
All orders placed through the website are confirmed by email.
Payments must be completed using the secure payment methods available on the website.
Order processing begins only after payment has been successfully confirmed.
Once payment has been successfully completed, orders are typically processed within 1–3 business days.
Order Processing Cut-off Time:
Processing Cut-off Date:
Full delivery details are outlined in our Shipping Policy.
Customers may request order cancellation under the following conditions:
In such cases, customers may proceed with the return and refund process accordingly.
All cancellation requests are handled by the store with transparency, care, and attention to detail.
Full delivery details are outlined in our Order Cancellation Policy.
Customers may submit a return request within 25 days of receiving their order.
A return will only be accepted if all of the following conditions are met:
The return request includes the order number and relevant return information
Items that do not meet these conditions will not be eligible for a refund.
Due to logistical considerations related to furniture handling and transportation, direct exchanges are not offered.
Full delivery details are outlined in our Return, Exchange, or Refund Policy.
All personal information collected through the website is handled in accordance with the Australian Privacy Act 1988.
Data is processed in accordance with principles of lawfulness, transparency, and security.
These Terms and Conditions are governed by the laws of Australia.
Any disputes will be handled in accordance with Australian law, without limiting consumer rights provided under applicable regulations.
Where possible, disputes should first be addressed through good-faith communication.
For questions related to these Terms and Conditions or use of the website, users may contact the store using the details below.
The contact format remains consistent across all policies.
Email: concierge@nestupbay.com
Phone: +65 (814) 96629
Address: APT BLK 147 LORONG 2 TOA PAYOH #02-336, SINGAPORE 310147, SINGAPORE
Business Hours: Monday to Friday, 8:00 AM – 3:00 PM
Service Region: Australia
The store is committed to maintaining a compliant, secure, and transparent environment and to handling all interactions responsibly.
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